NeuTRAFIX is a wholesale telecom marketplace operated by Telin, a subsidiary of Telkom Indonesia — one of Southeast Asia's largest telecom companies with over 150 million subscribers. Using TelecomsXChange's Platform as a Service, NeuTRAFIX transformed traditional wholesale operations into a smart, automated exchange where carriers discover partners, interconnect in minutes, and settle payments through a single self-service platform.
The challenge
Telin's wholesale business ran on the same model most Tier-1 carriers still use: bilateral negotiations, manual rate sheets, and weeks-long interconnect provisioning. Every new carrier relationship meant 4-8 weeks of paperwork, technical testing, and SBC configuration. Rate comparisons required emailing spreadsheets. Billing meant manual CDR reconciliation.
The result was predictable — growth was limited to trade shows and cold outreach, buyer support was 100% human-handled, and the team spent more time on operations than on strategy.
Telin needed to shift from a manual, relationship-driven model to a digital, marketplace-driven one. The goal: a fully branded wholesale exchange that operates 24/7 with minimal human intervention.
The solution
Telin chose TCXC as the technology partner to power NeuTRAFIX. Unlike SaaS-only platforms, TCXC's PaaS model provides a complete white-label wholesale exchange with full source code access — giving Telin the control to customize and extend the platform without vendor dependency.
Carrier-Grade SBC
Automated SIP/SMPP interconnect provisioning via Elastic SIP Trunking — reducing setup from weeks to minutes
Real-Time Billing
Per-second voice billing, per-message SMS charging, and automated CDR reconciliation — eliminating manual disputes
Self-Service Portal
Buyers search rates, compare carriers, interconnect instantly, and manage traffic without waiting for human approval
Programmable APIs
Full REST API for programmatic access to marketplace, interconnect, and billing — plus MCP Server for AI-powered operations
The platform was deployed in 12 weeks across four phases: infrastructure setup, seller onboarding, buyer activation, and ongoing optimization. First transactions were processed within the first week of going live.
The results
The shift from manual operations to an automated marketplace delivered measurable improvements across every dimension of Telin's wholesale business.
| Metric | Before | After |
|---|---|---|
| Interconnect Setup | 4-8 weeks | Minutes |
| Rate Updates | Manual email | Real-time |
| Billing | Manual CDR matching | Automated |
| Partner Acquisition | Trade shows | Self-service |
| Buyer Support | 100% human | 90%+ automated |
| Total Buyer Spend | — | $200M+ |
In 2022, NeuTRAFIX was recognized at the 6th Carrier Community Global Awards for telecom innovation — validating the marketplace model as the future of wholesale telecommunications.
NeuTRAFIX proves that the automated marketplace model delivers real results for Tier-1 carriers — lower costs, faster onboarding, broader reach, and full visibility into every transaction.
Looking ahead
NeuTRAFIX continues to scale with TCXC's platform, adding new capabilities including eSIM exchange, AI-powered routing optimization, and expanded API integrations. The partnership demonstrates that wholesale telecom's future is open, automated, and marketplace-driven.
- Self-service buyer acquisition at scale
- Real-time pricing transparency across voice, SMS, and eSIM
- Programmable marketplace via API and MCP
- Full source code access with no vendor lock-in
Build your own wholesale exchange
Whether you're a Tier-1 carrier digitizing operations or an operator launching a branded exchange, TCXC provides the technology — just like we did for NeuTRAFIX.
