How Telin, the international arm of Telkom Indonesia, used the TCXC Platform as a Service to launch NeuTRAFIX, a self-service wholesale exchange that has processed over 1.5 billion transactions across 50+ countries.
Telin’s wholesale business ran the way most Tier-1 carriers still do: bilateral negotiations, manual rate sheets and weeks-long interconnects. The team spent more time on operations than on strategy, and growth was capped by how many deals people could handle.
Every new carrier meant paperwork, technical testing and SBC configuration before a single call could flow.
Rate comparisons meant sending spreadsheets back and forth, so prices were out of date the moment they landed.
Billing depended on matching CDRs by hand, which left room for disputes at every month end.
New partners came from events and cold outreach, and every buyer question needed a person to answer it.
The goal: move from a manual, relationship-driven model to a digital, marketplace-driven one, with a fully branded exchange that runs 24/7 with minimal human intervention.
Telin chose TCXC to power NeuTRAFIX. Unlike SaaS-only platforms, tcxcONE is a complete white-label wholesale exchange with full source code access, so Telin can customize and extend it without depending on a vendor.
Automated SIP and SMPP interconnect provisioning via Elastic SIP Trunking, cutting setup from weeks to minutes.
Per-second voice billing, per-message SMS charging and automated CDR reconciliation, so manual disputes disappear.
Buyers search rates, compare carriers, interconnect and manage traffic without waiting for anyone to approve it.
A full REST API for the marketplace, interconnect and billing, plus the MCP Server for AI-powered operations.
NeuTRAFIX was deployed in four phases, and the first transactions went through within the first week of going live.
The exchange, SBC and billing stack deployed under the NeuTRAFIX brand.
Carriers bring their routes and rates onto the exchange.
Buyers sign up, compare rates and interconnect on their own.
Continuous tuning as traffic grows, with new services added over time.
Moving from manual operations to an automated marketplace changed every part of Telin’s wholesale business.
Recognized at the 6th Carrier Community Global Awards (2022) for telecom innovation, validating the marketplace model as the future of wholesale.
NeuTRAFIX proves that the automated marketplace model delivers real results for Tier-1 carriers: lower costs, faster onboarding, broader reach and full visibility into every transaction.
NeuTRAFIX keeps scaling on the TCXC platform, adding the eSIM Exchange, AI-powered routing optimization and deeper API integrations.
Whether you’re a Tier-1 carrier digitizing operations or an operator launching a branded exchange, TCXC provides the technology, just as it did for NeuTRAFIX.
